At Furooz.com, we prioritize our customer satisfaction. If you’re not happy with your order, our refund and return policy is here to help.
- Return Window
You can request a return or exchange within 5 days of receiving the product. - Return Conditions
The product must be in the following condition for a return to be accepted:
The product must be unused.
The product must be in its original packaging, tags, and bill.
All accessories, freebies, or combos must be included. - Non-Returnable Items
The following products cannot be returned (except if they are defective or incorrect):
Personal care items.
Lingerie and innerwear.
Customized or personalized products.
Products purchased during the sale. - Refund Process
Once we receive your returned product and have completed our inspection, we will notify you by email or SMS.
If the return is approved, the refund amount will be credited to your original payment method within 7-10 working days.
For Cash on Delivery (COD) orders, we will ask for your bank details to transfer the amount.
- Exchange
If you received the wrong size or color, you can exchange it. Exchanges are subject to stock availability. - Shipping Charges for Returns
If the product is damaged or incorrect, we will cover the return shipping costs.
If you are returning a product due to personal preference, the customer may incur shipping charges. - Contact Us
To initiate a return, please visit our Support Portal or contact us:
Email: mmmalik7965@gmail.com
WhatsApp: 7302546975